Shipping & Returns

Scope

This document is the binding shipping policy of Katz Mobile Market (the "Site") and forms an integral part of the Terms of Use. Placing an order constitutes acceptance of this policy as it stands at the time of the order.

This policy covers deliveries within the State of Israel only. We do not ship internationally, and we do not deliver to areas the courier does not serve or where access is restricted for security reasons.

Delivery-time commitment

We commit to delivering your order within 7 business days in central Israel (Gush Dan and the surrounding area), and within 14 business days everywhere else in the country.

The count starts on the business day following confirmation of your order and actual payment, and includes picking and handover to the courier (up to 2 business days).

"Business days" are Sunday to Thursday, excluding Fridays, Saturdays, holiday eves and Israeli public holidays.

Most orders arrive sooner than the times above. These are our maximum commitment, not merely an estimate.

Delivery areas

"Central Israel" for the purposes of this policy: Gush Dan and the cities of Tel Aviv-Yafo, Ramat Gan, Givatayim, Bnei Brak, Bat Yam, Holon, Rishon LeZion, Petah Tikva, Herzliya, Ramat HaSharon, Givat Shmuel, Or Yehuda, Kiryat Ono, Yehud-Monosson and Kfar Saba.

Any other locality in Israel falls under "rest of the country" and will be delivered within 14 business days.

For remote localities, border communities and areas with limited access, delivery may be made to a nearby pickup point. We will contact you in advance by phone or email if so.

Shipping fees and the launch offer

Shipping costs ₪29 per order, VAT included, and is shown explicitly in the cart and at checkout before you confirm the order.

Launch offer: orders of ₪100 or more (before shipping) ship free. The offer is applied automatically in the cart, requires no coupon code, and is valid until further notice on the Site.

We may change or end the launch offer at any time. Any such change will not affect orders already confirmed and paid.

Delivery

Delivery is made to the address given in the order, during the courier's operating hours. It is the customer's responsibility to provide a complete, accurate address and a reachable phone number.

If nobody is present, the courier will call to arrange an alternative time or leave the parcel at a pickup point. Two delivery attempts are included in the shipping fee; a further attempt caused by incorrect details or customer unavailability may incur an additional shipping charge.

A parcel not collected from the pickup point within 14 days is returned to us. In that case we will refund the price of the goods less the shipping actually incurred.

Delays outside our control

The delivery-time commitment does not apply to delays caused by force majeure, a state of emergency or hostilities, strikes or lockouts, extreme weather, courier failure, or incorrect delivery details supplied by the customer.

If a delay is expected we will contact you and offer the choice of waiting, a full credit, or cancelling the order.

Cancellation and returns

Under the Israeli Consumer Protection Law, 5741-1981 and its regulations, you may cancel the transaction and return an undamaged product in its original packaging within 14 days of receiving it or of receiving the transaction-details document, whichever is later.

For a cancellation not due to a defect or non-conformity, the Site may charge a cancellation fee of 5% of the product price or ₪100, whichever is lower. Return shipping is at the customer's expense.

A person with a disability, a senior citizen or a new immigrant has an extended cancellation right of up to 4 months from the transaction, subject to presenting suitable documentation, as set by law.

To cancel or return, contact us on 053-350-0204 or at celleye.info@gmail.com, quoting your order number.

Faulty, incorrect or damaged-in-transit products

If you received a faulty or incorrect product, or one damaged in transit, notify us within 14 days of delivery and include a photo of the product and its packaging.

We will arrange a replacement or a full refund and cover shipping both ways. No cancellation fee applies.

Order documents

Once payment completes, a tax invoice-receipt is emailed to the address you provided. A delivery note is included with the parcel.